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What to Expect During a Tutoring Session

The SPCC Academic Support Centers – Your Partner in Academic Success

Thank you for choosing to access the services of the SPCC Academic Support Centers. Please take a moment to review the information below. It outlines our commitment to you, as well as the commitment we ask you to make to us.

Our Commitment to You

The Center agrees to:

  • Maintain the quality of our tutoring staff through focused hiring and training practices.
  • Promptly begin and end all tutoring sessions as scheduled.
  • Provide professional and courteous services at all times.
  • Maintain a clean, quiet and functional tutoring environment.
  • Offer students an opportunity to provide feedback on the quality of tutoring services via surveys and other forms of assessment

Your Commitment to Us

By accessing our services, you agree to:

  • Understand that we don't have tutors in every subject, but our tutors can help you improve your focus and study skills to boost your chances of success in any course.
  • Attend tutoring sessions promptly and as scheduled. If you miss more than two sessions without 24 hours’ notice to the Center, your tutoring privileges may be suspended until you discuss the matter with the Academic Support Center director.
  • Never visit the Center during a time when you are supposed to be in class.
  • Never wait until the day or week before a test, quiz, or assignment is due before asking for help.
  • Respectfully wait for an available tutor (this applies if you drop-in to the Centers and want to work with a tutor, but have not made an appointment).
  • Complete an outline or rough draft of an assignment before asking for help.
  • Be familiar with your course assignments by reviewing all of your work thoroughly before seeking to meet with a tutor.
  • Arrive at your tutoring session prepared to work. This includes bringing your course syllabus, textbook, class assignment, class notes, instructions from your instructor, paper, pencils, calculator, etc., along with anything else the tutor directs you to bring.
  • Be prepared to ask specific questions during your tutoring session.
  • Never ask a tutor to help you "cram" for an assignment or exam at the last minute.
  • Be responsible for completing your work and for meeting any deadlines imposed by your tutor or instructor. Please remember that the tutor is here to help you to learn and consider new ways of thinking, but the tutor will not do your homework.
  • Promptly gather your materials and exit your tutor’s work area at the end of your session, so that the tutor may work with the next student.
  • Abide by the following Center policies:
    • No food or drink.
    • Do not receive or make phone calls or text messages while in the Center.
    • Pay for any printed or Xeroxed materials before leaving the Center.
    • Observe the SPCC Student Code of Conduct and all applicable SPCC IT policies.