SPCC Virtual Academic Support Center 

About the ASC

Frequently Asked Questions | Locations | Hours of Operation | Mission, Goals and Outcomes


Frequently Asked Questions

Q: Where are the SPCC Academic Support Centers located?
A: The L.L. Polk Academic Support Center is located in Room 130 of the Horne Library on the L.L. Polk Campus. The Ashley E. Richardson Academic Support Center is located in Room 155 of Building A on the Old Charlotte Highway Campus.

Q: How do I get help in a specific course?
A: Tutors at the Academic Support Centers offer support in courses of many departments. Schedule an appointment with a tutor online.

Q: Is anyone available to help me write a paper?
A: The Center at the LLP campus has several writing tutors. The Communication Center, located on the OCH campus, has tutors who can assist with writing and oral communication.  Tutors are available either by appointment, or during drop-in tutoring. Schedule an appointment with a tutor online.

Q: What if I’m struggling in a math class?
A: SPCC tutors provide individual help for a variety of math classes. Schedule an appointment with a tutor online.


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 Locations

  • L.L. Polk Academic Support Center (ASC)
    Horne Library, Room 130
    L.L. Polk Campus
    Polkton, NC
     
  • Ashley E. Richardson Academic Support Center (ASC)
    Building A, Room 155
    Old Charlotte Highway

View a virtual tour of either location.

Individuals who use either Center must abide by the following policies:

  • Do not make or receive phone calls.
  • No food or drink in the Center.
  • Observe the SPCC Student Code of Conduct and all computer use policies.
  • Pay for printed materials using an SPCC Print Card (available for purchase at the business office.)
  • Don’t forget your flash drives and other items when you leave the Center.

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Hours of Operation

Current hours of operations are listed on the home page of this website.
 

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Mission, Goals and Outcomes

Mission:
The mission of the South Piedmont Community College Academic Support Centers (ASC) is to serve students, faculty and staff by providing learning support opportunities in a nurturing environment that promote academic success, while supporting the College mission of learning, student success, and workforce and community development.


Goals:

  • To assist students in recognizing how they learn best.
  • To assist students in practicing improved study skills.
  • To assist students in applying strategies for increasing their self-confidence.
  • To assist students in improving their understanding of course subject matter.

 

2012 - 2013 Assessment Cycle:

Program Outcomes
Mapping to Strategic Goals
Criteria for Success Measures
Results
Student satisfaction rates with respect to recognizing how they learn will meet or exceed those of the previous year. South Piedmont Strategic Plan 2010-2011: Initiative 1, Outcome 1-A, Initiative 2, Outcome 4-B At least 80% of responses from a representative sample of the Academic Support Center User Survey, compiled each semester, will indicate an “Agree” or “Strongly Agree” rating with respect to the statement, “The services I received from the Academic Support Center gave me the skills to recognize how I learn best.” 115 of 160 students who accessed Academic Support Center services during the fall 2012 semester completed and submitted a User Survey. This ratio exceeds the required sample size (S=113) for a population of 115. Therefore, the survey data is representative of the given population.
84% of survey respondents answered "Agree" or "Strongly Agree" to the statement, “The services I received from the Academic Support Center gave me the skills to recognize how I learn best.”

205 of 379 students who accessed Academic Support Center services during the spring 2013 semester completed and submitted a User Survey. This ratio exceeds the required sample size (S=191) for a population of 379. Therefore, the survey data is representative of the given population.
84% of survey respondents answered "Agree" or "Strongly Agree" to the statement, “The services I received from the Academic Support Center gave me the skills to recognize how I learn best.”

Student satisfaction rates with respect to improved study skills will meet or exceed those of the previous year. South Piedmont Strategic Plan 2010-2011: Initiative 1, Outcome 1-A, Initiative 2, Outcome 4-B At least 80% of responses from a representative sample of the Academic Support Center User Survey, compiled each semester, will indicate an “Agree” or “Strongly Agree” rating with respect to the statement, “The services I received from the Academic Support Center helped me to practice improved study skills.” 115 of 160 students who accessed Academic Support Center services during the fall 2012 semester completed and submitted a User Survey. This ratio exceeds the required sample size (S=113) for a population of 115. Therefore, the survey data is representative of the given population.
83% of survey respondents answered "Agree" or "Strongly Agree" to the statement, “The services I received from the Academic Support Center helped me to practice improved study skills.”

205 of 379 students who accessed Academic Support Center services during the spring 2013 semester completed and submitted a User Survey. This ratio exceeds the required sample size (S=191) for a population of 379. Therefore, the survey data is representative of the given population.
86% of survey respondents answered "Agree" or "Strongly Agree" to the statement, “The services I received from the Academic Support Center helped me to practice improved study skills.”

Frequency and type of communication tactics targeting faculty, staff and student staff will meet or exceed those of the previous year. South Piedmont Strategic Plan 2010-2011: Initiative I, Outcome 2-B The Academic Support Center will communicate with faculty and students by conducting in-person presentations in at least 50% of eligible curriculum classes during the first month of the fall and spring semesters. For the fall 2012 semester, 221 classes were identified for which course tutoring services were offered. Of those 197 classes, presentations by SPCC tutors were made in 200 of them, or 89% of all eligible classes.

For the spring 2013 semester, 164 classes were identified for which course tutoring services were offered. Of those 164 classes, presentations by SPCC tutors were made in 140 of them, or 85% of all eligible classes.

Delivery options for tutoring services will meet or exceed those of the previous year. South Piedmont Strategic Plan 2010-2011: Initiative I, Outcome 2-C, Initiative I, Outcome 3-A The Academic Support Center will deliver tutoring services each semester via a minimum of three delivery methods: drop-in, by appointment, and online. The method of evaluating this outcome changed in August 2012. At that time, the Academic Support Centers began using a WCOnline, a cloud-hosted service for managing tutoring appointments. Because of this change, tutors were no longer required to submit weekly logs.
An analysis of data exported from WCOnline shows that the Academic Support Centers continued to offer tutoring services in drop-in, appointment, and online format during 2012-2013. Specific numbers of appointments for per format are: Drop-in: 3,084; Appointment: 53; Online: 10.

 2013 - 2014 Assessment Cycle: (Information available in August 2013).

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