Appreciative Inquiry

This organizational development process provides organizations with the opportunity to address problems with a focus on what is working within the organization as a basis from which to construct new success. SPCC trainers can facilitate training for large or small groups.

Leadership

This course introduces and reinforces the leadership skills vital to today's success. Four management levels within the organization can be addressed, each requiring a different training application. The levels are divided into skill areas, each containing at least one, and up to several, leadership training modules.

Customer Service

Results only come through the action of people - even the best strategy is nothing but words. With the right tools and understanding, your people will be energized to turn your service strategy into tangible victories, one by one. And that will add up to a strong brand, improved customer and employee loyalty, and company growth.

DiSC® Personal Profile System®

Participants will complete a survey to help them discover and capitalize on their strengths, and learn to appreciate the differences of others. By understanding their own personal behavior patterns, and the other classical behavior patterns, participants will be more effective in developing positive working relationships with everyone in the workplace. Participants can better respond to the communication needs of other people, which leads to more successful interaction with others.

The Expert OJT™ Workshop

Learn how to build (or improve) a complete, and high-performance structured on-the-job training and job aid system for your company. Designed for anyone who needs to write job aids, or train others on the job. You don't need experience as a trainer or a job aid writer to attend the workshop.

Fast Start® In Project Management - Five days

Participants learn state-of-the-art techniques for developing comprehensive project plans, getting management buy-in, and estimating and scheduling project tasks with accuracy and sophistication. They build work breakdown structures and skillfully apply your limited resources to their project plans. Additionally, they rehearse dynamic modeling to handle surprise variables. Included in this 5 day program is our PMP EXAM Preparation program. This "super-intensive" exam prep portion course is intended for anyone who wants a compressed, targeted approach toward preparing for the Project Management Professional (PMP®) Certification Exam offered by the Project Management Institute.

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